(USRX) U.S. Robotics Broadens "I-Team" Services: CALL 888-USR-ISDN; ISDN Provisioning Center Plays Central Role in I-Team Customer Service.SKOKIE, Ill.--(BUSINESS WIRE)--June 17, 1996--U.S. Robotics (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :USRX) today announced that it has broadened the scope of the "I-Team," its ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. (Integrated Services Digital Network Integrated services digital network (ISDN) A generic term referring to the integration of communications services transported over digital facilities such as wire pairs, coaxial cables, optical fibers, microwave radio, and satellites. ) customer services group focused on providing pre-sales information on contacts, installation charges and tariffing, and installation services and support for ISDN. ISDN provisioning services are now being offered by the I-Team for large and small businesses, home offices and home users. Since the I-Team was introduced in June 1995, it has been participating in the design of installation programs for U.S. Robotics (U.S. Robotics, Inc., Schaumburg, IL, www.usr.com) A modem manufacturer highly regarded for its quality products. The company manufactures its own chipsets (data pumps) and often leads with innovations. Its HST protocol was a high-speed, reliable protocol before V. ISDN products, and working to make obtaining and installing ISDN products as simple as possible. "A person or company can call the I-Team with the locations that need connections to ISDN service, and we'll provide a complete program of value-added services to help them meet their requirements," said Al Huefner, vice president of customer services for U.S. Robotics' Network Systems Division. "We're working with local exchange and long distance carriers to determine the availability of ISDN and to help make it a reality in places where it currently doesn't exist." New Toll-Free Phone Number for I-Team The I-Team and the ISDN Provisioning Center are now accessible through a new toll-free number: 1-888-USR-ISDN. The I-Team will determine the availability of Basic Rate Interface (BRI See ISDN. BRI - Basic Rate Interface ) and Primary Rate Interface (PRI PRI: see Institutional Revolutionary party. (Primary Rate Interface) An ISDN service that provides 23 64 Kbps B (Bearer) channels and one 64 Kbps D (Data) channel (23B+D), which is equivalent to the 24 channels of a T1 line. ) ISDN services in a customer's area, and provide information on tariffing, installation and other charges. The I-Team also orders ISDN service for an individual or company through the regional Bell operating companies The Regional Bell Operating Companies (RBOC) are the result of the U.S. Department of Justice antitrust suit against American Telephone & Telegraph. History (RBOCs) and inter-exchange carriers, arranges the scheduling and installation of ISDN phone lines, and offers 30 days of customer support for the ISDN phone lines following installation. All of these services are offered for a nominal charge. I-Team Offers Additional Value-Added Services The I-Team also is responsible for verifying that U.S. Robotics' products are interoperable with ISDN products from other manufacturers. In addition, it provides reprovisioning services for customers who later determine that they need to change their ISDN phone-line configuration. For customers who need large-scale ISDN services, the I-Team is offering an array of service packages to plan and implement ISDN. The ISDN Provisioning Center provides services worldwide, and improves the efficiency of customers needing ISDN at multiple locations. Here's how: Through its relationships with regional and local phone companies, the I-Team can establish a telecommuting telecommuting, an arrangement by which people work at home using a computer and telephone, transmitting work material to a business office by means of a modem and telephone lines; it is also known as telework. program for a customer who needs, for example, 100 BRI ISDN lines in 10 cities. A company, acting alone, would have to place calls to each of the phone companies instead of just one call to the I-Team. "The ISDN Provisioning Center is an outstanding service, and it's what makes U.S. Robotics stand out above the crowd in the ISDN market," said Chuck Viator, network manager for C.C. Pace Systems, based in Fairfax, Virginia Fairfax is an independent city forming an enclave within the confines of Fairfax County, in the Commonwealth of Virginia. Although politically independent of the surrounding county, the City of Fairfax is nevertheless its county seatGR6. . "I purchased the U.S. Robotics Courier I-Modem for many reasons, but as it turned out, the best feature was the provisioning support the I-Team provided." Interop Attendees Experienced Firsthand at U.S. Robotics' Booth Attendees of the Networld+Interop Conference this spring in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. took advantage of the new I-Team services firsthand. About 100 participants stopped by U.S. Robotics' booth and requested ISDN availability for their geographical areas. Customer information was sent via ISDN phone lines to a database in Philadelphia, where the data was processed. Since then, hundreds of others have requested ISDN information by calling 1-888-USR-ISDN. I-Team Just One Element of Comprehensive Customer Services Offering U.S. Robotics maintains a complete customer services business, including onsite servicing, I-Team ISDN consulting services, installation, ISDN provisioning, 24x7 support and overnight replacement programs. It has established one of the most comprehensive support offerings available for remote access products, and will further develop these areas and announce new programs to expand its service offerings. U.S. Robotics is one of the world's leading suppliers of products and systems that provide access to information. The company designs, manufactures, markets and supports remote access servers, enterprise communications systems, desktop/mobile client products and modems and telephony products that connect computers and other equipment over analog, digital and switched cellular networks, enabling users to gain access to, manage and share data, fax and voice information. Its customers include Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. , regional Bell operating companies, inter-exchange carriers and a wide range of other large and small businesses, institutions and individuals. The company's 1995 sales were $889.3 million; sales for the first six months of fiscal 1996 were $819.3 million. CONTACT: U.S. Robotics, Skokie Lauri Lentz, 847/982-5230 (Media Relations) C. David Hall David Hall may refer to:
The process by which the corporation communicates with its investors. ) |
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