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'Nothing has impacted this company as much as ImageRight.' (Advertisement).


Richard Ri·chard   , Joseph Henri Maurice Known as "Rocket." 1921-2000.

Canadian hockey player. A right wing for the Montreal Canadiens (1942-1960), he led his team to eight Stanley Cup championships and was the first player to score 50 goals in a
 Hobbie, President

Harry Yerkes Yer·kes   , Robert Mearns 1876-1956.

American psychobiologist who studied the intelligence of humans and primates.

Noun 1. Yerkes - United States psychologist who studied the intelligence of primates (1876-1956)
Robert M.
 Vice President

Water Quality Insurance Syndicate Syndicate

organized crime unit throughout major cities of the United States. [Am. Hist.: NCE, 2018]

See : Gangsterism
 

Water Quality Insurance Syndicate is the largest underwriter underwriter n. a company or person which/who underwrites an insurance policy, issue of corporate securities, business, or project. (See: underwrite)


UNDERWRITER, insurances. One who signs a policy of insurance, by which he becomes an insurer.
 of pollution liability insurance for marine vessels in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Founded in 1971, WQIS focuses only on the issues of marine pollution liability.

WQIS is dedicated to providing the broadest coverage in marine pollution liability and creating the most responsive organization to serve the needs of their clients. Through their subscribers, which include 15 of the largest insurers in the U.S., more than $30 billion backs a WQIS policy.

WQIS has been an ImageRight client since October October: see month.  of 2002. In less than five months, WQIS has implemented the ImageRight Document Management & Workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle.  Solution in underwriting Underwriting

1. The process by which investment bankers raise investment capital from investors on behalf of corporations and governments that are issuing securities (both equity and debt).

2. The process of issuing insurance policies.
, claims, and accounting.

"We do not touch paper any more," states Richard Hobbie, President of WQIS. "We have most of our imports back--scanned; we have almost all of our claims scanned, and we are scanning accounting. ImageRight is running very, very well."

Virtual Workplace

"Some Underwriters have begun working from home. ImageRight provides the capabilities for employees to work a file from any location. This is especially helpful when you have clients from New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
, Alaska, and Hawaii," adds Mr. Hobbie. "You can log on to ImageRight, check out a file, and work the file, providing 24/7 service. Before ImageRight, we would process the west coast business the next day, now we do it the same day."

Live with Workflow

"One of the biggest benefits of ImageRight is the ability to manage the book of business. To be able to move work around, balance workflow, and monitor that we are accurately and appropriately responding is a must. In an odd way, that is the strength of ImageRight even more than the fact that you are paperless and have this effective savings."

Increased Customer Service

"Our phone calls have gone down by at least 50%," adds Harry Yerkes, Vice President. "Both telephone calls and faxes are hugely reduced. We are getting less than 50% of the phone calls and less than 50% of the faxes because we are able to deal with people's problems in real time. They get quick response the first time -- they don't need a call back."

ImageRight Allows you to Work a file

"One of the things that we noticed with ImageRight concerning file setup See BIOS setup and install program.  was that the ImageRight file structure is based on the file, not the document. From an administrative point of view, we have a lot of things set up in parallel. Everything is together. You also notice what pieces are missing," states Mr. Yerkes. "We are able to call things what we want to call them," adds Mr. Hobbie. "The other benefit is simplicity."

Management Control

Mr. Hobbie continues, "My initial reason for buying ImageRight was not to be paperless -- it was for the management control. The ability to manage workflow -- not just file stuff -- not just putting faxes in a file, but to truly have a handle. It's easy to flip through a file."

"There is no paper in our organization now. There are a few items we must keep in original form by law, but in essence we are paperless," says Mr. Yerkes.

"The more we can automate To turn a set of manual steps into an operation that goes by itself. See automation.  the expanse of information flowing to and from us -- that is the real key as a company. At WQIS, we are providing all the right tools for our employees. ImageRight allows people to do their job well."

Best Investment

As Mr. Hobbie sums up, "There is nothing that has impacted this company as much as ImageRight."

Designed for the Insurance Industry -- By the Insurance Industry.

ImageRight's Integrated Workflow and Document Management system is designed specifically for the insurance industry. Many of its features are direct responses to the insurance industry's requests. ImageRight has several implementation models to choose from, depending on your operation's size, the complexity of your workflows and the procedures you are most accustomed to using internally. Whatever implementation model you choose, ImageRight guarantees it!

The Document Management & Workflow Solution that Insurance Built!
COPYRIGHT 2003 A.M. Best Company, Inc.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Article Details
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Publication:Best's Review
Geographic Code:1USA
Date:Jun 1, 2003
Words:669
Previous Article:The business continuity continuum: keeping insurance systems running. (Special Advertising Section).
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