'Fujifilm. Get the e Picture' Era Spreads to Customer Service With Selection of Astea's AllianceEnterprise eCRM Suite.Business Editors/Hi-Tech Writers HORSHAM, Pa.--(BUSINESS WIRE)--March 23, 2001 Fuji Photo Film U.S.A. Implementing Astea eCRM Solution to Manage Call Centers and Field Service for Commercial Imaging and Graphic Systems Divisions Fuji Photo Film U.S.A., Inc., who earlier this year introduced its new theme for innovation and quality--'Fujifilm. Get The e Picture'--has further broadened its definition of 'e' to include 'e-CRM' from Astea International Inc. (Nasdaq:ATEA). Fujifilm is implementing the integrated Call Center Automation (iCCA), Field Service Automation (iFSA) and WebWareRU components of Astea's AllianceEnterprise eCRM Suite(TM) to support all aspects of customer service for the company's Commercial Imaging and Graphic Systems divisions. The Commercial Imaging Division serves businesses with storefront and kiosk photo labs for consumer photo finishing, while the Graphic Systems Division serves business customers such as printing companies. While autonomous divisions, both share the same support systems for call centers to manage hundreds of direct and third-party field service technicians, and have for the last two years been thoroughly investigating an upgrade to their customer service infrastructure. In February, at the Photo Marketing Association's PMA PMA (papillary-marginal-attached), n a system of epidemiologic scoring of periodontal disease devised by Schour and Massler in which the symbols denote the areas involved in gingival inflammation. PMA Progressive muscular atrophy 2001 Show in Orlando, the 'e Picture' theme was unveiled to signal "a reemphasis by Fujifilm to focus its considerable resources and portfolio of products and technologies on creating innovative e-solutions that will enhance and expand the picture-taking and picture-making experiences of consumers while providing new business opportunities for retailers." Jim Brennan
James ("Jim") Brennan (born May 8, 1977 in East York, Ontario) is a professional Football (soccer) player from Newmarket, Ontario, Canada; he is the , vice president of service and support, Commercial Imaging Division, explained, "Fujifilm's e-solutions focus on new products and services that retailers can provide to their customers for both digital and traditional imaging. Implementation of the Astea eCRM suite extends our 'e-era initiatives' to new levels of support for the equipment used by retailers and our business customers to take advantage of the e-solutions." Part of the e-era initiative with AllianceEnterprise includes the software's WebWareRU (remote user) components in response to requests for Internet access See how to access the Internet. to the service management system from Fujifilm's customers, who want to initiate service calls and place parts orders, and field service personnel who prefer the web to take assignments, open and close service orders, replenish parts inventories Noun 1. parts inventory - an inventory of replacement parts inventory, stock list - a detailed list of all the items in stock , file repair reports and perform other functions. "AllianceEnterprise standardizes our customer service processes on 'best practices' methodologies and provides the infrastructure for future 'e-volution,'" said Neil Johnson Neil Clarkson Johnson (b. 24 January, 1970 in Harare) is a former cricketer who played 13 Tests and 48 one-day internationals for Zimbabwe between 1998 and 2000. An allrounder, he bowled right arm fast medium and played in the middle order as an aggressive left handed , Graphic Systems Division director of technical service. "Customers will notice faster service response and more service options as we use AllianceEnterprise to improve data handling and automated controls governing our management of information, people and materials." Steve Pagano, Commercial Imaging Division director of technical service agreed, saying, "Our business continues to evolve, so flexibility was among the key criteria when evaluating systems. AllianceEnterprise offers both the functionality to better serve customers today and the flexibility to adapt our service processes to future trends in our industry and new eCRM technology as it is introduced." Pagano added, "In addition to AllianceEnterprise's capabilities, short- and long-term, we are impressed by the level of expertise demonstrated by Astea's representatives. They know software and customer service. Their experience with automating customer service processes is evident. Their readiness to understand our requirements, share insights, make recommendations and work with us to implement a best solution for our customers and our organization stands out from among the vendors we evaluated." "Astea's philosophy is to work in partnership with customers," said Jacques Cormier, vice president of customer services at Astea International. "The team at Fujifilm charged with selecting a new system was very thorough when defining performance criteria and expectations from a new solution. Our team did a great job of demonstrating how the out-of-box capabilities engineered into AllianceEnterprise applied to their requirements. We are now at the stage where the two teams have come together as one to launch the beginning of Fujifilm's e-era in customer service." About Fujifilm Fuji Photo Film U.S.A., Inc., Elmsford, NY, is the U.S. marketing subsidiary of Fuji Photo Film Co., Ltd., of Tokyo, a leading manufacturer of imaging and information products. These include professional and consumer film and cameras, chemical-free digital photographic color printers A printer that prints in color using three (CMY) or four (CMYK) colors of ink, toner or dye. Four color ribbons have been used in dot matrix printers, but these are rare today. See color laser printer and printer. , minilabs, photographic paper and photofinishing pho·to·fin·ish·ing n. The act or business of developing camera films and printing photographs for customers. pho supplies, digital imaging products including digital cameras for commercial and consumer use, professional motion picture film, professional and consumer videotape, audiocassettes, computer floppy disks, data tapes and cartridges, optical discs, microfilm A continuous film strip that holds several thousand miniaturized document pages. See micrographics.  Microfilm and Microfiche and other micrographic mi·cro·graph n. 1. A drawing or photographic reproduction of an object as viewed through a microscope. 2. An instrument used to make tiny writing or engraving. products, graphic arts graphic arts: see aquatint; drawing; drypoint; engraving; etching; illustration; linoleum block printing; lithography; mezzotint; niello; pastel; poster; silk-screen printing; silhouette; silverpoint; sketch; stencil; woodcut and wood engraving. film, conventional and digital printing plates, analog and digital color proofing systems, as well as drum and flatbed scanners, imagesetters and computer-to-plate systems. About AllianceEnterprise eCRM Suite The AllianceEnterprise eCRM Suite delivers modular, comprehensive out-of-box functionality for automating customer-facing business processes. The Suite's four major components for integrated Field Service management (iFSA), Call Center management (iCCA), Sales Force management (iSFA) and Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. management (iPSA) Automation applications are tightly integrated through a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. 'Core Services' enterprise infrastructure that links with leading financial and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. products. AllianceEnterprise offers choices of Wireless Remote options (AirWareWR), Internet/intranet Remote User options (WebWareRU), Un-tethered Remote options (EveryWareUR), and standardized integration components (AllianceLinks) that collapse multiple, interdependent business processes into a centralized, coherent solution, improving efficiencies, response and revenue at all customer touch points. Astea's PSO PSO - Oracle Parallel Server Plus professional services support AllianceEnterprise with a portfolio of services for Business Consulting, Project Implementation, IT Systems Integration and Life Cycle Support. About Astea International Astea International Inc. (www.astea.com) specializes in service-centric Customer Relationship Management (eCRM) software solutions used by companies in multiple industries to improve productivity, revenue and customer interaction. Astea has over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of experience with automating customer-facing processes and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and the Asia-Pacific. (c)2001 Astea International Inc. Astea is a registered trademark and AllianceEnterprise eCRM Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 1999, filed with the Securities and Exchange Commission. |
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