'Customer Service Quarterly' Journal Provides a Unique Forum of Best Practices for Utility and Telecommunications Executives.KITE, Ga.--(BUSINESS WIRE)--July 30, 1998--The Ascent Group, Inc. has published the latest issue of the Customer Service Quarterly, a journal dedicated to sharing perspectives on key customer service management issues. This most recent issue features USA TODAY's National Customer Service Center. See how USA TODAY USA Today National U.S. daily general-interest newspaper, the first of its kind. Launched in 1982 by Allen Neuharth, head of the Gannett newspaper chain, it reached a circulation of one million within a year and surpassed two million in the 1990s. is leveraging intranet technology to improve front-line customer service and streamline operations. Another article written by Ike Mitchell of Entergy Services points out the twenty most common call center mistakes that you don't want to make. Also in this issue, learn how QVC QVC Quality Value Convenience QVC Question Valid Command structured its customer satisfaction research to incorporate live customer feedback. QVC's "Real Live Customer" program is making customer feedback more tangible for employees and improving customer satisfaction. Another article discusses the local telecommunications market's newest competitors-companies that cater to high-risk and deadbeat dead·beat 1 Slang n. 1. One who does not pay one's debts. 2. A lazy person; a loafer. adj. Not fulfilling one's obligations or paying one's debts: a deadbeat dad. customers. This 24-page issue is packed with helpful information designed to keep executives and managers up-to-date on customer service issues and innovations. Articles are written with the broad management perspective needed to understand how business strategies work in other customer service organizations. CSQ's in-depth interviews and original industry research provide a perspective unlike any other publication. CSQ CSQ Certificat de Sélection du Québec (Quebec selection certificate; immigration document) CSQ Carrier Squelch (radio, scanner) CSQ Customer Satisfaction Questionnaire is now read by close to 100 utility and telecommunications companies worldwide. You are invited to join this unique customer service forum. Subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day" subscribe, take buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company"; the Customer Service Quarterly at a reduced rate of $545 per year - a 30% savings over our normal subscription price - and receive four issues packed with timely, in-depth articles featuring the latest innovations in customer service. You can subscribe to the CSQ using your MasterCard, VISA, or American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. card. Use our secure order form and order through our Web site at http://www.ascentgroup.com. Back issues are also available - articles featured: Utilities Jump into the Telecommunications Fray, Service Guarantees: The Latest Rage, Mobile Terminals Streamline CP&L Service, Consumer Billing: The Latest Hot Ticket Item, Electric Utilities Look for the On Ramp to the Information Super-Highway, Outsourcing Customer Service, and Customer Contact at Large Telephone Companies. The Ascent Group is a management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects firm specializing in customer service operations improvement. Recent consulting engagements include performance measurement and benchmarking, process improvement, employee focus group facilitation Facilitation The process of providing a market for a security. Normally, this refers to bids and offers made for large blocks of securities, such as those traded by institutions. , and diagnostic assessments.
CONTACT: Ascent Group Inc.
Christine Kozlosky, (912) 469-3950
FAX: (912) 469-3776
ckk@ascentgroup.com
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