[2] United Airlines Deploys Quintus' CallCenterQ as Part of Efforts to Increase Customer Satisfaction.FREMONT, Calif.--(BUSINESS WIRE)--Dec. 15, 1999-- Uniquely Tailored Technology Will Help World's Largest Airline Identify and Resolve Customer Issues Quintus Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : QNTS), provider of contact center solutions for e-customer relationship management (eCRM), today announced that United Airlines has deployed a customized version of Quintus CallCenterQ(TM) software as a component of the airline's efforts to increase customer satisfaction. Quintus and United Airlines collaborated to develop a packaged solution uniquely tailored to the needs of the airline's Customer Relations Department at its World Headquarters in Chicago. The system will help United respond to customer inquiries quickly and efficiently and identify overall customer concern trends. United, the world's largest airline, is investing hundreds of millions of dollars in support of its Customer Satisfaction Philosophy (CSP (1) (Certified Systems Professional) An earlier award for successful completion of an ICCP examination in systems development. See ICCP. (2) (Commerce Service P ). "At United Airlines, we continually explore technology initiatives that will improve customer service. We are excited about technology that allows us to serve customers over the Internet," said Graham Atkinson Graham Atkinson (born 17 May, 1943 in Liverpool) is an English former football player. He was a stalwart at Oxford United in their initial years in the Football League (1962-1974). , Senior Vice President of Marketing at United Airlines. "United's success will be determined by our ability to satisfy our customers' expectations," noted Denise Harvill, Director -- Customer Relations. "CallCenterQ will support our customer satisfaction efforts by providing our employees with an efficient and effective resource to manage communications with our customers." Before choosing Quintus' solution, United sought a way to integrate the multi-media channels of communication that customer relations representatives need -- the ability to reach out to customers via telephony, FAX, traditional mail and email. Working with United's Information Services See Information Systems. Division, the Customer Relations department reviewed products from several leading call center vendors. Quintus was chosen for the company's vision and expertise, as well as the adaptability a·dapt·a·ble adj. Capable of adapting or of being adapted. a·dapt  a·bil and performance of its software. "United continually explores opportunities to employ cutting-edge technology in our pursuit of unmatched customer satisfaction," said Rich Sowiak, Director of Applications Development at United's Information Services Division. "After working with Quintus to develop this product, I'm convinced they share United's focus on satisfying customers." CallCenterQ is a component of Quintus' eContact(TM) suite, which offers contact centers a single solution for routing and managing customer interaction across all forms of electronic and voice-based media. CallCenterQ is a powerful desktop application designed for large, multi-function call centers that provide a combination of service, telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. . "As a leader in comprehensive contact center solutions, Quintus receives constant affirmation A solemn and formal declaration of the truth of a statement, such as an Affidavit or the actual or prospective testimony of a witness or a party that takes the place of an oath. An affirmation is also used when a person cannot take an oath because of religious convictions. that it is uniquely able to provide the right solutions for customer service," said Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Quintus. "Today's announcement is a strong validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. that Quintus' CallCenterQ software, part of the company's eContact suite, is the ideal choice for major companies like United Airlines." About Quintus Corporation Quintus Corporation (NASDAQ: QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact(TM) software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com. About United Airlines United Airlines is the largest majority employee-owned company and the largest airline in the world, offering more than 2,400 flights a day to 134 destinations in 27 countries and one U.S. territory. United also is an industry innovator with breakthroughs such as E-Ticket Service, United Connection, Airport Gate Readers, United Shuttle, and the introduction of the technologically advanced Boeing 777. United Airlines' Internet address There are two kinds of addresses that are widely used on the Internet. One is a person's e-mail address, and the other is the address of a Web site, which is known as a URL. Following is an explanation of Internet e-mail addresses only. For more on URLs, see URL and Internet domain name. is http://www.ual.com. The statements contained in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions, or strategies regarding the future. Forward-looking statements include statements regarding future sales, product introduction and acceptance, market acceptance and financial stability. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. Quintus is a registered trademark and eContact and CallCenterQ are trademarks of Quintus Corporation. Other registered trademarks and trademarks of and herein are the property of their respective owners. |
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