[2] Support.com and ePeople Announce Strategic Relationship; Companies Integrate Technologies to Strengthen eSupport Solution and Online Marketplace Service Offerings.Business/Hi-Tech Editors REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. & MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--July 11, 2000 Support.com, Inc. (www.support.com), a provider of eSupport infrastructure software for eBusinesses, and ePeople(TM) (www.epeople.com), formerly NoWonder, the online marketplace for IT services and support, today announced the formation of a strategic OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and alliance and licensing agreement to broaden the companies' eSupport infrastructure and online marketplace service offerings. This alliance is the first step in a collaborative relationship to offer outstanding customer support for businesses and service providers of the extended enterprise. "This relationship looks like a win/win for both partners," stated Allen Bonde, Director of Advisory Services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal at Extraprise. "As Web-based support becomes a critical enabler for successful e-business, and more and more organizations look to the marketplace model for economies of scale and flexible outsourcing of IT services, we believe this combination makes a lot of sense." The ePeople online marketplace matches companies in need of IT support with service providers that can offer the appropriate technical assistance, allowing support to be delivered directly via the Internet. As part of the agreement, ePeople will license Support.com's eSupport infrastructure to enhance the IT services and support procurement and delivery experience provided by ePeople's online marketplace. By integrating Support.com's products into its online marketplace, ePeople increases the value that it offers to its customers, making available fast, reliable, and cost effective service and support solutions. Support.com's products increase efficiencies in the delivery and management of IT support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , allowing service and support providers within the online marketplace to positively affect a user's experience. "Our partnership with Support.com extends our commitment to build a robust and complete online services and support delivery infrastructure," said Anthony Lye, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. for ePeople. "Support.com's products allow our IT service and support providers to offer automated and personalized solutions that provide IT buyers a positive online support experience." Additionally, Support.com will be the exclusive reseller of ePeople's Talkback talk·back n. A system of communications links in a television or radio studio that enables directions to be given while a program is being produced. (TM) product, and intends to integrate the core Talkback technology into future versions of the Support.com product suite. This integration can help provide a robust, scalable eSupport solution for organizations such as independent software vendors (ISVs), application service providers (ASPs), and corporate enterprises supporting custom eBusiness applications. Talkback has already been selected for use at major ISVs, including Microsoft, Remedy, Clarify, Netscape, BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. , Intuit in·tu·it tr.v. in·tu·it·ed, in·tu·it·ing, in·tu·its Usage Problem To know intuitively. [Back-formation from intuition. and others. ePeople's Talkback technology extends Support.com's core patented solution in two key ways. First, Talkback includes automated issue routing and management capabilities, setting the new standard for eSupport server capabilities. Second, Talkback provides automated information gathering and diagnosis for software bugs, which is an important capability for ISVs and ASPs supporting mission critical eBusiness applications. This combined offering is expected to deliver solutions that span an organization's R&D, Q&A and support groups, ultimately delivering higher quality products to the market, and enabling product development to more quickly respond to customer support issues. "ePeople continues to demonstrate its information technology leadership role by defining online services and support in a B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business support marketplace," said Radha Basu, CEO of Support.com. "This is an exciting partnership for us as we are together taking part in creating the infrastructure that redefines how IT services and support are procured and delivered in the Internet economy The Internet Economy refers to conducting business through markets whose infrastructure is based on the Internet and World-Wide Web. An Internet economy differs from a traditional economy in a number of ways, including: communication, market segmentation, distribution costs, and price. ." About Support.com Support.com is a provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading eBusinesses such as Cisco, Bear Stearns The Bear Stearns Companies, Inc. (NYSE: BSC) is the parent company of Bear, Stearns & Co. Inc., one of the largest global investment banks and securities trading and brokerage firms in the world. , and JCPenney, and leading service providers such as Excite@Home, Samsung SDS 1. (company) SDS - Scientific Data Systems. 2. (tool) SDS - Schema Definition Set. , Compaq, Computer Sciences Corporation and everdream. For more information about Support.com, call 877/493-2435 or visit our web site at www.support.com. About ePeople ePeople (formerly NoWonder) is the largest online marketplace for IT services and support. The ePeople marketplace provides business users with a resource for fast, reliable and personalized technical assistance, available 24 hours a day, seven days a week. ePeople empowers buyers of IT support to choose the right provider at the price they are willing to pay and provides them with a robust infrastructure for service and support delivery, tracking and billing. Customers and partners of ePeople include CNET (body) CNET - Centre national d'Etudes des Telecommunications. The French national telecommunications research centre at Lannion. , Microsoft Corp., McAfee, Seagate Software Seagate Software was an international software corporation headquartered in Scotts Valley, California. It was a majority owned subsidiary of Seagate Technology, the largest independent disc drive and related components company in the world. , SITEL Corporation and TechRepublic. More information on ePeople is available at www.epeople.com. ePeople and Talkback are trademarks of ePeople, Inc. of Sunnyvale, Calif. All other trademarks are the property of their respective owners. |
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