[2] PeopleSupport Announces Key Alliances to Deliver Comprehensive E-Commerce Solutions.LOS ANGELES--(BUSINESS WIRE)--Dec. 20, 1999 Leading Internet Customer Care Service Provider Partners With IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Exodus, Kana, Intershop, XUMA XUMA eXpertensystem UMweltgefaehrlichkeit von Altlasten and Shipper SHIPPER. One who ships or puts goods on board of a vessel, to be carried to another place during her voyage. In general, the shipper is bound to pay for the hire of the vessel, or the freight of the goods. 1 Bouv. Inst. n. 1030. .com PeopleSupport Inc. (http://www.PeopleSupport.com), the pioneer in providing Internet customer care solutions, has partnered with several Internet companies to bring full-service, end-to-end e-commerce solutions for major e-businesses. The partners include: technology firms such as Kana and Intershop; systems integrator firm XUMA; infrastructure hosting company Exodus; fulfillment company Shipper.com, and IBM's Web Integrator Initiative. With these alliances, PeopleSupport will market and implement cutting-edge, mission-critical applications and outsourced solutions that enable e-businesses to reliably deliver an incomparable (mathematics) incomparable - Two elements a, b of a set are incomparable under some relation <= if neither a <= b, nor b <= a. online customer experience for all Web visitors. "Through these alliances, PeopleSupport extends its one-stop customer care solutions to incorporate other key capabilities such as back-end e-commerce integration, robust e-commerce software applications, world-class hardware and infrastructure, and mission-critical Web site hosting and fulfillment services," said Lance Rosenzweig, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of PeopleSupport. "These partnerships not only enhance our service offerings but ensure that we can continue to offer customized and innovative e-commerce solutions for Web sites." Exodus (Nasdaq:EXDS) PeopleSupport has joined Exodus'(TM) Partnering for Success alliance program. The combination of Exodus' Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and PeopleSupport's customer care infrastructure services will provide a solution for customers who require integration between their customer care operations and infrastructure for maximum flexibility and reliability. "We are pleased that PeopleSupport has joined our Partnering for Success alliance program. PeopleSupport and Exodus share a common mission to offer reliable solutions to meet customers' Web hosting and customer service operations needs," said Chris Arisian, vice president, worldwide channels for Exodus. Kana (Nasdaq:KANA) PeopleSupport will partner with Kana, a market-leading provider of online customer communications for marketing, sales and service, to offer Kana Response, Kana's online customer service solution, to PeopleSupport customers. PeopleSupport and Kana bring powerful and demonstrated technologies and skilled eReps(TM) to clients who want to provide exceptional customer care on the Web. "With this partnership, PeopleSupport will license Kana Response to provide comprehensive customer service for leading e-businesses seeking a combined software and human outsourced solution," said Michael McCloskey, CEO of Kana Communications. "Kana is excited to work with PeopleSupport as an outsourcing partner because we recognize that PeopleSupport is a leading provider of customer care services." XUMA PeopleSupport clients will be able to leverage its relationship with XUMA to create dynamic e-commerce solutions that are custom-tailored to meet specific client requirements. XUMA will assist PeopleSupport clients with developing e-commerce systems quickly and reliably and help clients meet critical launch dates. Intershop PeopleSupport will work with Intershop to build end-to-end customer solutions using Intershop's newly announced enfinity software. This software is built on leading emerging technologies and standards and provides a great degree of flexibility for the dynamic Internet environment. Shipper.com PeopleSupport and Shipper.com will provide clients with the powerful combination of premium customer service and efficient fulfillment, delivery and logistics infrastructure and systems needed to effectively complete online transactions. Shipper.com is revolutionizing e-commerce by working with clients to make same-day delivery the new fulfillment standard. IBM (NYSE NYSE See: New York Stock Exchange :IBM) In joining IBM's Web Integrator Initiative, PeopleSupport will offer e-commerce solutions to enable business-to-business and business-to-consumer Internet transactions. IBM's Web Integrator Initiative helps technology firms to rapidly develop mission-critical, scalable e-business solutions by providing access to IBM hardware, software, services and technical training certification and support. About PeopleSupport With headquarters in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , PeopleSupport is the leading Internet customer care service provider. The company's comprehensive suite of customized services includes live text chat, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. e-mail reply, telephone services and interactive self-help. PeopleSupport provides e-businesses with a flexible range of support options including complete outsourcing, software and infrastructure hosting, customer care consulting, and training. PeopleSupport's clients include Fortune 500 companies and leading e-commerce businesses such as MGM MGM in full Metro-Goldwyn-Mayer, Inc. U.S. corporation and film studio. It was formed when the film distributor Marcus Loew, who bought Metro Pictures in 1920, merged it with the Goldwyn production company in 1924 and with Louis B. Mayer Pictures in 1925. (NYSE:MGM), Time Warner (NYSE:TWX (TeletypeWriter eXchange Service) A U.S. and Canadian dial-up communications service that became part of Telex. In 1971, the Bell System sold TWX to Western Union. TWX transmitted 5-bit Murray code or 7-bit ASCII code at up to 150 bps. See Telex. ), Reel.com, BrandsForLess.com, CarParts.com and Tavolo. PeopleSupport has received more than $25 million of venture financing from Accel Partners, Benchmark Capital Benchmark Capital is a venture capital firm responsible for the early stage funding of some very successful startups, including eBay. In 1995, the firm invested $6.7 million in eBay, which became worth more than $5 billion by the spring of 1999 and resulted in one of Silicon , idealab Capital Partners, and TMCT TMCT Trailer Mounted Communications Tower Ventures. For more information, visit http://www.PeopleSupport.com. Note to editors: eReps and PeopleSupport are trademarks of PeopleSupport. All other trademarks are the property of their registered owners Registered Owner An individual or organization to whom certificates are directly issued and who, as a result, is recorded on the corporation's securityholder records (as maintained by the transfer agent). . |
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