[0] Aspect WinSet Now Compatible With Windows 2000; Aspect WinSet v.3.0.3 Available Worldwide With Multilingual Support.

Business Editors/High Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--July 5, 2000

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced the worldwide availability of Aspect(R) WinSet(TM) v.3.0.3, which incorporates multifunctional telephony on a contact center agent's desktop. Agents can handle customer interactions from a contact center or second-line callbacks from the Web in conjunction with Aspect Web Interaction. Supporting English, Dutch, French, German and Japanese languages, WinSet v.3.0.3's functionality extends to agents working remotely as well as to those located at the main contact center site. The software is compatible with Windows 2000 Professional and Windows 2000 Server on the agent desktop.

Aspect WinSet is integrated with the Aspect Customer Relationship Portal, which is instrumental in delivering the right information to the right agent at the time of customer contact, thus ensuring a consistent, positive customer interaction.

Also available is the Aspect WinSet Software Developer's Kit (SDK), which allows system integrators and Aspect partners and customers to develop and deploy telephony applications for agent desktops easily and rapidly. They can use the SDK to integrate WinSet v.3.0.3 functionality into existing agent applications, such as putting a dial button into an existing customer relationship management system. With the Aspect WinSet SDK, developers can also write entirely new telephony applications, such as those that are standalone or that communicate intelligently with other existing desktop applications through the Aspect Portal.

"As call centers continue to evolve into customer contact centers, agents will play an even more critical role in a company's success," said David Puglia, Aspect vice president of product marketing. "In turn, the multimedia agent desktop needs to become a much more powerful customer relationship tool. Aspect WinSet v.3.0.3 and the WinSet SDK make this possible. They are two of the results of Aspect's efforts to provide open products that integrate easily with third-party applications and allow companies to offer premium customer service."

The Aspect Customer Relationship Portal

The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The Aspect Customer Relationship Portal was named a Best of Show award winner at the fall 1999 and spring 2000 Communications Solutions Expos and received Product of the Year in the "Multimedia Customer Contact Portal" category from C@ll Center CRM Solutions magazine.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 877/621-3692.

Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.