'We wanted to grow in volume...ImageRight was one of the best investments we could make'.

North Carolina based Strickland Insurance Group has a powerful mission. They strive to be a "recognized leader and provider of Specialty Line Property and Casualty insurance products and services."

Document Management Search

"Some of the other systems didn't have workflow, others weren't insurance--focused. Based on their experience in the market place, we chose ImageRight. We wanted to go beyond storage and retrieval to get workflow. If you are going to implement document storage, you need to have document management with it."

Ability to 'Work' a File

"We were having problems finding files. They were not only in the file cabinet at the underwriter's desk, but also on different people's desks as they were being worked. The day we got files into ImageRight, it was easier to find them. When a call comes in, users can access the file on their computer screen instantly."

Live with Workflow

"Psychologically, when you come to your desk everyday, and don't see files sitting on it, you just start the day better. You can look at your tasks in ImageRight, but you sure don't see the paper associated with them." Strickland's first group was live with workflow in less than thirty days.

All Forms of Capture

"The beauty of the ImageRight E-Mail Receiver is that our fax and e-mail systems are integrated together. When you send a fax to us, it automatically comes into an e-mail box which ImageRight picks up and processes."

Integration with ImageRight--No Third Parties

"In our claims applications, we make use of the ImageRight OCX control. No matter where users are in a claim, they can hit one button and have immediate access to the appropriate documents. It was not hard at all to set up; we did it ourselves. As far as integration is concerned, our claims and policy system is Inspire. We use the ImageRight AFUP Import Module which associates files, which is similar to 'rubber-banding' files together. It really helps the underwriter, so now when they open the account they can see everything that's truly associated with that account, almost a customer-centric view. In addition, the linking between DocuCorp and ImageRight has been huge for us. We print 100% of what comes into our web site straight into ImageRight. We're talking about a lot of data."

Increased Customer Service

"We saw significant customer service improvement. Our quotes are done on the phone, which requires a tremendous amount of accessing files. In the past, when a phone call came in from a retail agent to an underwriter, that underwriter would request the file and tell the agent they would call them back. In addition, callbacks, that were tremendous in numbers, have almost been eliminated. This has been a big impact. We saved a lot of time as a result of all this."

Of Course, Disaster Recovery

"We did not buy ImageRight for help with disaster recovery, but we knew that it would... and it made our auditors very happy."

Best Investment

"We really didn't want to grow employee-wise, we wanted to grow in volume. To meet that goal, this was one of the best investments we could make.

Designed for the Insurance Industry, by the Insurance Industry

ImageRight's integrated workflow and document management solution is designed specifically for the insurance industry. ImageRight has several implementation models to choose from, depending on your operation's size, the complexity of workflows and the procedures you are most accustomed to using internally. ImageRight is your sole source partner for integrated document management and workflow... we use no third parties. Our implementation is guaranteed.

The Document Management & Workflow Solution that Insurance Built!

Schedule a personal demo at your location by containing a member of our sales team at [phone], or email us at [e-mail]. Visit us on the Web at www.imageright.com.