'Smart' buildings require proper engineering and installation.

Computer networks have become an essential operational tool for today's property managers, and today almost every organization has some level of networking in place, or is exploring the vast number of options available. At its core, the concept of networking -- tying computers together to allow people to share files, use common printers and centralize backup -- can provide incredible benefits in terms of increasing productivity through efficiency and enhanced internal communication.

Yet when it comes to choosing a network solution, companies should be aware that proper engineering, installation and training are critical to the success of any product. Too often, businesses are drawn to the perceived cost-savings of "out-of-the-box" self-installation opportunities such as bundled or pre-installed Windows NT server software, which is often included when purchasing a PC from a major manufacturer like Dell, Compaq or Gateway.

"The unfortunate misconception is that the pre-packaged software will provide a comprehensive network solution. People expect that networking will be a straightforward matter of wiring the office, installing PC network cards, setting up users and running the software. And while they might be able to accomplish simple file sharing, the reality is that they are almost always locking themselves into a design that severely limits the network's use and future growth.

For example, tasks like setting up departmental users, allowing certain people to access particular files and creating various levels of data security all require man hours and a higher level of knowledge than the average lay person has. In reality, many companies are designing networks without the proper understanding of how much a network can do for them. The end result is a disappointed, unsatisfied customer.

The bottom line is that in order to maximize the benefits of networking, outside consulting, design and training services are almost always required. "Free" support offered by manufacturers usually ends at the most basic level. Companies that attempt self-installations often find themselves hiring an outside vendor to help them utilize the network to its fullest potential.

In the end, retaining a full-service network services provider from the start is the best bet. Purchasing hardware and software as well as the necessary services from one source allows for a customized network with maximized performance along with the ability to expand its functionality commensurate with company growth.

When choosing a network services firm, always look for a long-term track record of successful implementations and a reputation among its clients for service and support. The company should offer full-time phone support, possess the capability to dial into client networks for diagnostic purposes and, if need be, dispatch service technicians promptly.

A good vendor will act as a strategic partner. Ultimately, this type of relationship will cut costs in the long run by conserving valuable man-hours and eliminating the frustrations that go along with a network self-installation. In addition, sound implementation and proper employee training allow companies to take advantage of the unlimited operational benefits and cost savings that a well-engineered network can provide.