''Help Desk'' Is the New Money Pit.LAS VEGAS Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. -- Who do you call when your computer is sick? The answer is Help Desk. And this can be far more costly than most businesses realize. Per a recent white paper written by Drew Robb, each support call costs $14 to $18; and as much as $75 to $95 to visit a desktop user. Add those figures up even conservatively within a small to midsize corporation and the figures begin to soar. One problem which takes a severe toll on the Help Desk area is "fragmentation"--a computer disease whose common symptoms include slow performance, data loss, sluggish reboots, blue screens and stability problems. The known solution for restoring such a computer's health is through automatic defragmentation See defragment. software such as Diskeeper(R) (www.diskeeper.com). But users or IT professionals unaware of this solution end up with the Help Desk call. And the money pit is born. The white paper goes on to detail how through installing an automatic defragmenter on computers, small to enterprise class companies can lower their Help Desk costs dramatically. Per Robb, avoiding even a single trouble ticket pays for the costs of the defragmentation software and therefore lowers support costs throughout the entire lifecycle of the equipment. John Iasiuolo, Computer Outlook radio host, notes, "The Robb paper is on the money (no pun pun, use of words, usually humorous, based on (a) the several meanings of one word, (b) a similarity of meaning between words that are pronounced the same, or (c) the difference in meanings between two words pronounced the same and spelled somewhat similarly, e.g. intended). Help Desk is a money pit if you're not defragmenting automatically. I've been covering the Diskeeper product for months with my listeners. Automatic defragmentation is not just a money saver, it's essential to speeding up your PC's performance." By restoring the full health of computers, automatic defragmentation programs secure demonstrable de·mon·stra·ble adj. 1. Capable of being demonstrated or proved: demonstrable truths. 2. Obvious or apparent: demonstrable lies. ROI--with benefits that include a 67.90 to 83.67 percent performance increase, bottom line savings through the prevention of premature hardware upgrades and most important to some; the freeing up of the IT professional's time. All of this translates to hard dollar savings, otherwise lost in the pit. So if your Help Desk is taking too many performance related calls, ask yourself, "Are we defragmenting?" If the answer is "No", then look into automatic defragmentation software. Avoid the new money pit. About Computer Outlook The country's fastest growing syndicated computer talk show, Computer Outlook features "What's New - What's Best and What's Next" in the computer and I.T. industries. The program broadcasts from its flagship station In broadcasting, a flagship station is the station which originates a broadcast network, or a particular radio show or TV show, primarily in the United States and Canada. This includes both direct network feeds and syndication, but generally not backhauls. KLAV KLAV Koninklijk Limburgs Apothekers Verbond (Dutch: Royal Limburgs Pharmacists' Association; the Netherlands) AM 1230 "The Talk of Las Vegas" Monday thru Friday evenings "LIVE" from 5:00 pm to 6:00 pm. The syndicated show can be heard on more than 90 selected radio stations across the US as well as in more than 70 countries. The show is also simultaneously streamed over the internet by 'When It's On' Internet Radio Listening to audio broadcasts via the Internet. There are more than 4,000 broadcasts available on the Internet that can be streamed and played by a software media player in the computer or in a stand-alone Internet radio with the software built in. Network. Access the network by logging onto www.computeroutlook.com. In addition, Computer Outlook airs computer tips daily at 8:30 am, 12:30 pm and 4:00 pm. Both the live program and the "Computer Tips" segments are available as take-anywhere, play-anytime Podcasts from the Computer Outlook Radio Talk Show's website. White Paper: The complete Dew Robb paper, Self-Tuning Disk Drives Eliminate Performance Bottlenecks and Heighten height·en v. height·ened, height·en·ing, height·ens v.tr. 1. To raise or increase the quantity or degree of; intensify. 2. To make high or higher; raise. v.intr. ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). , can be downloaded at www.wugnet.com. |
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