$9 Billion European Call Center Market!Business Editors RARITAN, NJ--(BUSINESS WIRE)--March 15, 2000 Great Britain Great Britain, officially United Kingdom of Great Britain and Northern Ireland, constitutional monarchy (2005 est. pop. 60,441,000), 94,226 sq mi (244,044 sq km), on the British Isles, off W Europe. The country is often referred to simply as Britain. , France, Germany and Holland: Together these four countries accounted for some 80 percent of call center sales revenues within the 15-member European Union European Union (EU), name given since the ratification (Nov., 1993) of the Treaty of European Union, or Maastricht Treaty, to the European Community (EU). Those sales were significant, and, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a new report from The PELORUS pe·lo·rus n. pl. pe·lo·rus·es A fixed compass card on which bearings relative to a ship's heading are taken. [Origin unknown.] Group entitled "European Call Center Markets", they will only climb. During the five-year period from 1999 through 2003, sales of call center systems among Great Britain, France, Germany and Holland will total more than 1.8 million seats, over $3.6 billion in base revenues, and over $9 billion in gross revenues. A confluence confluence /con·flu·ence/ (kon´floo-ins) 1. a running together; a meeting of streams.con´fluent 2. in embryology, the flowing of cells, a component process of gastrulation. of factors at the national and pan-European levels should help produce these growth patterns. And, although all four markets will be heavily affected by many of the same trends and issues, each will continue developing in its own way and at its own separate pace. Despite the coming of the euro, there was no prospect of a single "European market" emerging for call center products. For all practical purposes, vendors will have to continue treating these markets as four distinct entities, each with its own tendencies and ways of doing things. Indeed, performance by country will vary. According to the report, Great Britain appeared set to remain market leader over Germany through the forecast period in terms of seat installments and revenues, thanks in large measure to its well-developed high-end segment. Of the four markets, France remained the least developed for the longest time. In the 1997-1998 period, however, it began making up for lost time, and a far larger, more sophisticated market finally began to emerge. All signs indicate that strong progress is likely to continue. Germany has made the greatest strides in the shortest time. Around mid-decade its limited and over-priced marketplace for call center products fell to an invasion of advanced solutions from abroad. Since then Germany has climbed into the lead for numbers of system sales System sales is a business term used in the franchising industry. Franchisors provide supplies, marketing and administration services to franchisees in return for a part of the franchisees' revenues. Some franchisors also operate some outlets directly. . It continued to trail Britain in total seat installments and revenues, however, due largely to the more robust high-end segment of the British market. Meanwhile, Holland's call center market should continue to show surprising strength for a country its size, due in large measure to the sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. of its users. It will be a market heavily driven by the under-40-seat range. |
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