$1.7 Billion Will Be Spent on Contact Center Technologies in 2009 in Western Europe - but Where? Find out More inside 'Generating Growth in Developed Contact Center Markets'.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c42816) has announced the addition of Generating Growth in Developed Contact Center Markets: NA, EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. (Review Report) to their offering. This report combines all four briefs from the contact center and technologies theme for Q1 2006. The theme looks at the core drivers within the developed contact center industry. It identifies the markets that are the fastest growing, that are mature yet still perceived as high spenders, and the markets that are increasingly utilizing contact center technology. Scope of this title: * The unique business challenges faced by financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. firms have been a major contributing factor in their adoption of high-end technologies. * The communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. has changed considerably and is no longer a mix of phone and cable companies. * When deconstructed, the EMEA region is made up of a large saturated contact center market in Western European. * The public sector is the fastest growing vertical market globally, from a technology spend perspective and from an agent position standpoint. Highlights of this title: * The lions share of contact center spending has traditionally come from to the financial services industry, followed closely by the outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. sector: in 2004, financial services represented just over 1/5 of all contact center technology spend. * Western European countries are often characterized as early adopters of contact center technologies. This has led commentators to view this region as saturated and with very little room to manoeuvre, particularly for basic solutions such as a DTMF (Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF. DTMF - Dual Tone Multi Frequency IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and ACDs. * In the Western world, there is a danger that governments use too much spin in communicating with their constituents. The use of various technologies can aid governments in encouraging a two-way flow of information, and contact centers can be used as a tool to improve and strengthen an open dialogue. Reasons to order your copy: * Understand that marrying offers with financial services concerns can help vendors capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. this market. * Understand how the communications market is changing face and what solutions it is attracted to adopt into its contact centers. * $1.7 billion will be spent on contact center technologies in 2009 in Western Europe Western Europe The countries of western Europe, especially those that are allied with the United States and Canada in the North Atlantic Treaty Organization (established 1949 and usually known as NATO). - but where? Contents Include the following: The View Catalyst Summary Methodology Executive Summary Selling Contact Center Solutions To The Mature Financial Services Sector Evaluating The Communications Market Selling Contact Center Technologies In Western Europe Contact Centers and the Public Sector Summary Contact Centers In EMEA And North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. Appendix Further reading Ask the analyst List of Tables List of Figures For more information visit http://www.researchandmarkets.com/reports/c42816 Source: Datamonitor |
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