"Supercommunity" Bank Speeds Car Loans to Consumers Pennsylvania's Dauphin Deposit Bank Adopts CMSI's CreditRevue System.

HARRISBURG, Pa.--(BUSINESS WIRE)--July 17, 1995--Getting an answer to a car loan application soon will be far faster for customers of car dealers processing loans through a "supercommunity" bank in Pennsylvania. The bank is implementing a loan application software system that cross references credit histories and car values so quickly that car buyers will barely have time to finish a cup of coffee at the dealership before their loan papers are ready to sign. The speedy loan evaluation and processing software is CreditRevue developed by Credit Management Solutions, Inc. (CMSI). Its extensive database generates clear-cut credit profiles, facilitating nearly automatic approval on many applicants and reducing losses from bad loans. The easily customized system can be pre-programmed with any individual lender's credit criteria, and its time-saving technology allows banks to process more applications and identify new business.

High-performing Dauphin Deposit Bank and Trust Company, bank subsidiary of the with $5.07 billion-asset Dauphin Deposit Corporation, is one of the top 100 banks in the nation in assets and is on Forbes magazine's list of the 10 safest banks in the U.S. The full-service, customer-oriented "supercommunity" bank has 104 branches in central and eastern Pennsylvania. It processes about 5,000 car loan applications each month from 175 automobile dealers in a 12-county area.

"We wanted a software system that would give us a competitive edge while allowing us to continue to provide outstanding service to car buyers and dealers," states Steven Bohn, Dauphin Deposit product manager. "CreditRevue gives us the most robust solution possible. It has all the integral parts we need for credit decision-making within our day-to-day workflow."

CreditRevue will take much of the paperwork out of Dauphin Deposit's day-to-day car-loan operations. "This will reduce employee stress, boost morale, and allow us to focus on our primary objective: making car loans. When we concentrate our efforts, we become more effective," says Bohn.

With CreditRevue, the bank will automate an intensively manual car loan process. Currently, the bank requests credit bureau information on each applicant. When printed, reports are returned, bank loan officers compute income ratios and look up car values -- manually. Approvals and rejections are sent out -- manually. And rejected contracts are pulled out of the system -- manually.

CreditRevue is also highly adaptable, says Dauphin Deposit's Bohn. The bank intends to capitalize on CreditRevue's easily customized approach to expand its customer base. "We're designing the ability to 'mine' our accounts -- to maximize business with current customers. Every time we approve a car loan application, we will look for ways to widen our services to that consumer with personal lines of credit, our debit card, and other offerings," notes Bohn. Staff time freed by CreditRevue's automation will be re-directed toward increasing profitability in such cross-sell activities.

CreditRevue promises to make Dauphin Deposit more effective in another critical area: fairness. "Because CreditRevue treats applications uniformly, it will help ensure that we are consistent in how we make credit decisions," says Bohn. With fair lending an increasingly important issue, the bank welcomes the system's even-handed treatment of all customers.

In addition to presenting an applicant's credit history -- including liens or lawsuits -- CreditRevue offers a number of optional features to aid in credit evaluation. These include cross-referencing and verification of addresses and phone numbers. Through CD ROM, loan officers can access the latest car values for both new and used vehicles from sources such as the Black Book (which Dauphin Deposit uses) and the Kelley Blue Book, so banks can factor in the wholesale value of trade-ins. They also can call up the NADA Automobile Guide to verify instantly the wholesale value of a vehicle used as collateral.

CMSI's comprehensive knowledge of the automobile lending industry is what makes CreditRevue so useful to Dauphin Deposit and other banks, according to CMSI President James DeFrancesco. CMSI clients include Boatmen's Bancshares, Integra Financial Corporation, NationsBank, U.S. Bank, Wachovia and Western Financial. In addition to CreditRevue for centralized loan processing, which runs on a UNIX operating system, CMSI offers CrossSell for telemarketing and loan-by-phone. Together, CreditRevue and CrossSell address the consumer lending industry's need to attract more business while improving credit quality. The company also offers INCredit for credit processing and risk management in small business leasing and lending.

For more information, contact Nancy Weil, Director of Marketing, Credit Management Solutions, Inc. (CMSI), 5950 Symphony Woods Road, Columbia, Maryland 21044, [phone] ext. 6789. This release is also available on disk or E-mail.

CONTACT: CMSI

Nancy Weil, 800/777-2674, ext. 6789

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William Mills Agency, 404/264-7203

Chris Gural

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