"Stay the Course, Metrics Indicate Human Capital is a Competitive, Smart and Long-Term Investment." A Message from KnowledgeAdvisors' CEO Kent Barnett.CHICAGO Chicago, city, United States Chicago (shĭkä`gō, shĭkô`gō), city (1990 pop. 2,783,726), seat of Cook co., NE Ill., on Lake Michigan; inc. 1837. -- The consequences of emotion-based human capital decisions during economic uncertainty have long-lasting adj. 1. Existing or persisting for a long time; as, a long-lasting friendship s>. Adj. 1. long-lasting - existing for a long time; "hopes for a durable peace"; "a long-lasting friendship" effects on organizations that go beyond the crisis of the day. Today's smart organizations are leaning heavily on metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that provide fact-based evidence of the historic value of their people and provide a glimpse at future competitive advantage as economists and public sector leaders appeal to all organizations to invest wisely for the long term. These smart organizations are also seeing better stock price performance than their non-measuring peers as a result of taking the emotion out of human capital decision-making decision-making, n the process of coming to a conclusion or making a judgment. decision-making, evidence-based, n a type of informal decision-making that combines clinical expertise, patient concerns, and evidence gathered from . KnowledgeAdvisors earlier this year released results collected over a multi-year period illustrating that publicly traded organizations with a greater dedication to measuring workforce development outperformed the S&P 500 by 15.18%. The data is telling us that measuring investments in people pays off in higher returns. KnowledgeAdvisors has collected millions of data points over many years that reveal a business case supporting how leading organizations that invest in the creation and maintenance of a high-performing workforce experience a competitive advantage despite marketplace volatility. Examples: * Three years of evaluation results showed that a typical employee improved workforce performance by 4.80% as a result of learning and development programs. This translates into $2,820 per employee in improved workforce outcomes (based on over 600,000 evaluations measured 2 months after training).) * A major healthcare insurer An individual or company who, through a contractual agreement, undertakes to compensate specified losses, liability, or damages incurred by another individual. An insurer is frequently an insurance company and is also known as an underwriter. retained 93% of its top talent who were flight risks after investing in measurement to improve their on-boarding process. * A telecom equipment company attributed a 12% reduction in call center support calls and a 10% reduction in errors to a skills-based program created to provide their customer's engineers with skills to self-diagnose network problems. * A major tele-floral company saved 15,000 hours of lost productivity by providing technology training to tele-floral agents translating into a $276,000 cost savings to bottom-line bot·tom-line adj. 1. Concerned exclusively with costs and profits: bottom-line issues. 2. Ruthlessly realistic; pragmatic: a bottom-line political strategy. profits. * A leading ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. company returned 18.2% in productivity gains by training end-users to better use its software. * A consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one company attributed $74,000 in increased sales per person directly to a sales force effectiveness investment of $5,000 per person. These examples only scratch the surface of how many great organizations are positioning themselves for competitive advantage. KnowledgeAdvisors will perform a webcast on Monday Monday: see week. , November 24, 2008 to further illustrate how a dedicated human capital measurement practice can influence competitive advantage in the marketplace, reduce waste in human capital processes and drive stock price performance over the long term. KnowledgeAdvisors encourages all C-Level leaders, HR and L&D executives to participate in this important webcast. To view more on the webcast, please visit that page on the KnowledgeAdvisors website About KnowledgeAdvisors KnowledgeAdvisors is the world's largest provider of learning and talent measurement solutions. Leading organizations access its measurement expertise and on-demand software See SaaS. to ensure a high-performing workforce. As thought leader in Human Capital Analytics, KnowledgeAdvisors provides the most comprehensive analytics solutions on the market. By combining measurement expertise, on-demand evaluation software, and integrated analytics solutions with benchmarking, organizations gain the necessary insights on how to best develop their workforce. For more about KnowledgeAdvisors, visit: www.knowledgeadvisors.com |
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