"Single-Person Help Desk Saves Company $240,000 a Year"; A New Manual on Help Desk Design and Operation Shows MIS People How to Do It.HOUSTON--(BUSINESS WIRE)--July 17, 1995--Monarch Bay Software, Inc. today announced the release of their new manual that teaches MIS managers, company owners and support personnel how to set up and maintain a cost-effective, efficient Help Desk department. "The Monarch A data capture program from Datawatch Corporation, Chelmsford, MA, (www.datawatch.com), that is used to transfer data from mainframe and minicomputer reports to the PC. It uses report files that contain data ready to print. Bay Help Desk Handbook" is available free of charge via CompuServe or for $10 as a printed manual. "An efficiently-run, single-person Help Desk department saves an average of $240,000 a year in lost productivity for a typical company," claims Sally Phillips Sally Phillips (born 10 May 1970) is a British comic actress. She recently appeared in Pinter's People at the Theatre Royal, Haymarket. Biography Phillips was educated at Wycombe Abbey School, in Campbell House and then graduated from New College, Oxford with a , president of Monarch Bay Software, Inc. "A two-person department can save nearly half a million dollars a year when operated correctly." That method for setting up and running an efficient Help Desk department is the meat of Monarch Bay's new manual. It includes information on how to make an informed decision on setting up a Help Desk, how to find the right personnel for the job, how to choose the correct hardware and software, and even how to use advanced statistical reporting to root out problematic hardware and software. "The more you're thinking about the ways a Help Desk can save your company money while increasing customer and employee satisfaction," says Phillips, "the more you'll want to look at this manual first." Monarch Bay Software should know about Help Desks, too. They're the developers of HelpTrac, a Help Desk software package for streamlining Help Desk operations. "Yes, we do mention HelpTrac in the manual," explains Phillips, "but it's not at all what the manual is about. Our product, HelpTrac, is just one piece of the puzzle. We actually developed the manual," she adds, "through problem-solving conversations with our current users. This manual is a compilation resulting from hundreds of hours of conversations with our clients who are running efficient, money-saving Help Desk departments." The 45-page manual is available at no charge via CompuServe (74040,1123) to all who request it. For more information, contact Monarch Bay Software, Inc., 1-800-450-6250, PO Box 96126, Houston, TX 77213. CONTACT: Arial Marketing Communications Marketing communications (or marcom) are messages and related media used to communicate with a market. Those who practice advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales Mike Adams Mike Adams may refer to:
Fax: 503/690-0620, CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S : 74274,2612 ARIAL@TELEPORT Verb 1. teleport - transport by dematerializing at one point and assembling at another science fiction - literary fantasy involving the imagined impact of science on society transport - move something or somebody around; usually over long distances .COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. or Monarch Bay Software, Inc. Sally Phillips, 713/450-2800 Fax: 713/451-8312, CIS: 74040,1123 |
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