"Road Runner Connect" Streamlines Installation and Increases Subscriber Acquisition Rate.Business Editors & High-Tech Writers HERNDON, Va.--(BUSINESS WIRE)--June 26, 2000 Road Runner road runner: see cuckoo. Road Runner thrives on outwitting Wile E. Coyote. [Comics: “Beep Beep the Road Runner” in Horn, 105] See : Cunning Road Runner , the nation's pre-eminent pre·em·i·nent or pre-em·i·nent adj. Superior to or notable above all others; outstanding. See Synonyms at dominant, noted. [Middle English, from Latin prae broadband service provider An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1. , today introduced Road Runner Connect, cutting edge software designed to qualify, simplify, verify and quantify a customer's computer for fast and easy Road Runner installation. Based on BroadJump's industry leading broadband deployment software, Road Runner Connect automates many of the tasks currently required to configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. customer's computers and get them online with ease. Road Runner Connect - a CD based application available for both PC and Macintosh users, is a software tool designed to perform the following tasks: - Pre-qualify a potential user's computer - Install and configure all applicable Road Runner software - Verify that the installation was performed successfully and that the user is properly connected to and configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: for the Road Runner service - Quantify this information by writing specific pieces of information to the backend Road Runner data ledger The principal book of accounts of a business enterprise in which all the daily transactions are entered under appropriate headings to reflect the debits and credits of each account. Customized for each of Road Runner's High Speed Data cable affiliates, Road Runner Connect is designed to be a simple, user friendly process. As such, it also can be used directly by subscribers. Whether the subscriber chooses to self install or have a qualified technician undertake the process, Road Runner Connect will make sure the process is simple and successful. "Road Runner Connect enables our affiliates to accelerate service deployment, as well as create a more positive installation experience for customers. In short, the product helps ensure that installations are done right the very first time, every time" explained Dave Temlak, Road Runner's vice president, customer care. "In addition, with Road Runner Connect, we are able to provide a potential customer with a choice in how the service will be installed. For computer users comfortable with installing software, Road Runner Connect is a convenient option to quickly get connected to the Internet. For newer computer users who are more accustomed to having a technician undertake this process, Road Runner Connect ensures that the process will go smoothly and quickly. This choice is yet another feature that helps set Road Runner apart from its competition." "Road Runner knows the value in building relationships with its broadband subscribers starting with a successful installation process," said Kip kip 1 n. pl. kip See Table at currency. [Thai.] kip 2 n. 1. McClanahan, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president, BroadJump, Inc. "Road Runner Connect has been designed to solve broadband deployment issues and provide an enhanced experience for potential Road Runner customers." Another key element of Connect is its backend database system called Road Runner Ledger. This application is used to collect key information about the customer at time of install. Data collected ranges from PC type to time of installation and is used only by Road Runner Customer Care to ensure successful support of that PC should the need ever arise. By using the Ledger, Customer Care will be able to avoid repeatedly asking basic questions of the customer because the data will already be present in its backend database systems. This feature is integral to Road Runner's long term customer care strategy that is specifically aimed at ensuring customer satisfaction remains high. Our initial deployment of this product is already yielding installation efficiencies of up to 25%, stated Temlak, increasing our installation rate and rapidly moving us towards our "Millionth" customer and beyond. About Road Runner Road Runner (www.roadrunner roadrunner or chaparral cock Either of two species of terrestrial cuckoo, especially Geococcyx californianus (family Cuculidae), of Mexican and southwestern U.S. deserts. About 22 in. .com) is the nation's pre-eminent broadband service provider, serving in excess of 730,000 customers in the communities where it is available. It is a joint venture among affiliates of Time Warner Inc., AT&T, Microsoft Corp., Compaq Corp. and Advance/Newhouse. It combines the resources of five partners who are world leaders For a list of heads of state, see . World leaders is a MMORPG. The game involves creating a state, joining an alliance and going into war. It is mostly played by players from Israel, China, USA, Britain, Brazil and Saudi-Arabia. in media, telecommunications, computer software and hardware and publishing. The Road Runner character is a trademark and copyright of Warner Bros BROS Brothers BROS Benefits and Retirement Operations Section (King County, Washington) BROS Barnes and Richmond Operatic Society (London, UK) ., a division of Time Warner Entertainment Company, L.P. About BroadJump BroadJump, Inc. (www.broadjump.com) creates software that enables residential broadband service providers -cable, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary and wireless - to streamline installation, manage the connection and enable delivery of new services. With BroadJump's service control environment, providers can enhance the subscribers experience through intelligent deployment of applications, content and valuable new services. Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas. |
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