"From Messaging to Workflow--Public Agencies Take the Next Step".

Berry

Bob

Park Ridge, IL: URISA News, July/August 1999, p. 1-3.

This article provides an example of how public agencies and other non-profit organizations can increase efficiency and improve citizen access by utilizing leading edge technology to manage workflows electronically. There has been an increased demand for conducting day-to-day business such as paying bills and reviewing account information on-line rather than in line. The City of Dallas, Texas, and the University of Illinois at Urbana-Champaign provide two examples of public organizations that have successfully implemented systems to handle on-line processing. The authors conclude that workflow automation will be a challenge facing many organizations in the coming century, and the rapid changes in technology can only help improve the way in which business will be conducted. To learn more about E-Commerce, E-Business, E-Document Management and the enormous changes organizations are facing, visit URISA's Web site at www.urisa.org.