!hey software inc. Appoints Services Management Executive.Business/Technology Editors NORTH ANDOVER North Andover (ăn`dōvər), town (1990 pop. 22,792), Essex co., NE Mass., on the Merrimack River, in a dairy and farm area; settled c.1644, set off from Andover and inc. 1855. , Mass.--(BUSINESS WIRE)--March 22, 2000 !hey software inc. (!hey), an application service developer for e-customer interaction, today announced that Edmund Orlinski has been appointed to vice president of technical services, reporting to !hey's President Duncan Mackay Duncan MacKay (born 14 July 1937 in Glasgow) was a Scottish footballer who played for Celtic, Third Lanark, Melbourne Croatia, Perth Azzurri and the Scotland national team. Mackay turned professional when he joined Celtic from Maryhill Harp aged 17 in 1955. . Orlinski will develop and deploy strategic customer services for !hey's rapidly growing customer base. "As a premier provider of hosted e-customer interaction applications, delivering superior customer service is critical to !hey's success. Ed brings extensive expertise in hardware, software, and network support to our organization," said Duncan Mackay, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of !hey. Orlinski joins !hey with more than 17 years of experience in customer service. Previously, Orlinski served as vice president of customer care for Bizfon, a developer and marketer of full-featured phone systems for the SOHO Soho (sōhō`, sə–), district of Westminster, London, England, known for its continental restaurants. Once a fashionable quarter, it became popular among writers and artists in the 19th cent. (small office/home office See SOHO. ) market. Prior to Bizfon, he served as worldwide vice president for customer services at Aspen Technology, a leading supplier of manufacturing enterprise optimization and extended supply chain solutions. Orlinski holds a masters degree in information technology management from Johns Hopkins University Johns Hopkins University, mainly at Baltimore, Md. Johns Hopkins in 1867 had a group of his associates incorporated as the trustees of a university and a hospital, endowing each with $3.5 million. Daniel C. . In February, !hey received $10 million in first-round institutional funding led by Telcom-Internet Investors L.L.C., a Virginia-based subsidiary of Telcom Ventures L.L.C., and including the Goldman Sachs Group Inc. of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . !hey will use the funding for technical development and marketing of its service offering, !heycenter(sm). About !hey !hey provides the fastest, most cost-effective way for e-businesses to add sophisticated customer interaction to their organizations through !heycenter, the first and only application Web site for e-customer interaction. !hey's 100% pure Web solution provides a unified approach to customer interaction across all media, including live voice, interactive voice self-service, text chat, voice chat, voice over IP, e-mail, and collaboration. !hey's offering is based on technology developed by WhiteCap Development Corporation, whose applications are in use by Microsoft and other leading technology companies. For more information, visit www.heyinc.com. !h is a trademark of !hey software inc. !heycenter is a servicemark of !hey software inc. |
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