!hey software inc. Announces Senior Management Appointments; New CFO and VP of Marketing.Business/Technology Editors NORTH ANDOVER North Andover (ăn`dōvər), town (1990 pop. 22,792), Essex co., NE Mass., on the Merrimack River, in a dairy and farm area; settled c.1644, set off from Andover and inc. 1855. , Mass.--(BUSINESS WIRE)--Feb. 28, 2000 !hey software inc. (!hey), the creator of the first and only application Web site for e-customer interaction, today announced the addition of two professionals to its senior management team. Christopher Hanson, formerly CFO See Chief Financial Officer. for Saville Systems, has been appointed to Chief Financial Officer, and Susan Cohen cohen or kohen (Hebrew: “priest”) Jewish priest descended from Zadok (a descendant of Aaron), priest at the First Temple of Jerusalem. The biblical priesthood was hereditary and male. , a key member of the WhiteCap Development Corporation executive team, has been promoted to Vice President of Marketing. Hanson and Cohen will report directly to President Duncan Mackay. "!hey has just received $10 million in venture funding to fulfill our vision to help e-businesses maximize customer interaction and optimize resources. The expert leadership, creativity, and experience of talented professionals like Chris and Susan will be instrumental as we catapult forward in the market," said Duncan Mackay, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of !hey. Christopher Hanson, Chief Financial Officer, joins !hey with more than 19 years of experience in finance. Hanson's expertise in managing hyper-growth software companies through transitions will be instrumental in driving !hey's rapid expansion in the e-customer care marketplace. Hanson previously served as CFO for Saville Systems, a publicly traded company publicly traded company A company whose shares of common stock are held by the public and are available for purchase by investors. The shares of publicly traded firms are bought and sold on the organized exchanges or in the over-the-counter market. specializing in billing and customer care software for telephony providers. Prior to Saville, Hanson served as treasurer of System Software Associates, an international, publicly traded, ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. software company. He also spent 10 years with Coopers & Lybrand. Susan Cohen, Vice President of Marketing, will be responsible for all aspects of !hey's marketing efforts, including product development and market research, branding and corporate identity, Web presence, and advertising and public relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most . Cohen brings to !hey more than 15 years of marketing experience, with expertise in product management, public relations, and strategic alliances. She was a marketing executive with WhiteCap Development Corporation, the incubator of !hey. Cohen joined WhiteCap from Quintus, a CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution provider, where she managed the company's largest OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and relationship with Lucent Technologies. Before its merger with Quintus, Cohen ran Nabnasset Corporation's marketing organization. In February, !hey received $10 million in first-round institutional funding led by Telcom-Internet Investors L.L.C., a Virginia-based subsidiary of Telcom Ventures L.L.C., and including the Goldman Sachs Group Inc. of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . !hey will use the funding for technical development and marketing of its core product, !heycenter. About !hey !hey provides the fastest, most cost-effective way for e-businesses to add sophisticated customer interaction to their organizations through !heycenter(sm), the first and only application Web site for e-customer interaction. !hey's 100% pure Web solution provides a unified approach to customer interaction across all media, including live voice, interactive voice self-service, text chat, voice chat, voice over IP, e-mail, and collaboration. !hey's offering is based on technology developed by WhiteCap Development Corporation, whose applications are in use by Microsoft and other leading technology companies. For more information, visit www.heyinc.com. !h is a trademark of !hey software inc. !heycenter is a servicemark of !hey software inc. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion