!hey inc. Introduces Version 5.0 of Its Award-Winning !heyvoice Product; !hey Teams up with SpeechWorks to Offer Integrated Speech Recognition Technology.Business/Technology Editors NORTH ANDOVER North Andover (ăn`dōvər), town (1990 pop. 22,792), Essex co., NE Mass., on the Merrimack River, in a dairy and farm area; settled c.1644, set off from Andover and inc. 1855. , Mass.--(BUSINESS WIRE)--Jan. 3, 2001 !hey inc. (www.heyinc.com), a leading provider of customer engagement solutions, today introduced !heyvoice 5.0, the newest version of its award-winning call center solution. !heyvoice 5.0 provides integrated call center technologies, including speech recognition, Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), Automatic Call Distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) and a highly intuitive graphical development environment. !heyvoice 5.0 is available immediately. "!heyvoice 5.0 represents a major step in the progression of integrated call center solutions," said Manny Manny may refer to: In nobility:
!heyvoice 5.0 delivers a new generation of performance enhancements to cost effectively develop, scale and manage the call center. A new visual debugger Software that helps a programmer debug a program by stopping at certain breakpoints and displaying various programming elements. The programmer can step through source code statements one at a time while the corresponding machine instructions are being executed. will allow businesses to minimize system errors by providing the ability to deploy multiple test systems and create and test call flows prior to the system going live. The debugger does not require telephony hardware for operation and can run on any standard PC desktop. The enriched CTI capabilities allow the !heyvoice 5.0 IVR and screen pop technologies to integrate with leading PBX-based ACD legacy systems. !heyvoice 5.0 also integrates with third-party desktop applications, allowing businesses to access information on the desktop that was captured and stored by the IVR, such as customer account lookup. !heyvoice 5.0 includes support for the latest high density telephony boards from Natural Microsystems Corporation. An enhanced management utility supports audio, visual, and e-mail alerts to immediately notify the business of any issue, such as heavy port utilization or a T1 outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. . About !hey inc. !hey inc. (www.heyinc.com), a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in North Andover, MA, provides businesses with multi-channel customer interaction solutions that leverage expertise in call center operations and Web engagement technologies. In September 2000, !hey software inc, and icontact.com, inc. merged to form !hey inc. The company offers applications for Web engagement, live chat, traditional call center and speech-enabled voice, automated Q&A, and e-mail management. Through the acquisition of Really Easy Internet, Inc. (www.reallyeasy.com) in December 2000, the company offers VoIP collaboration and patent-pending firewall compensation technologies. !hey's clients range from Fortune 500 companies, such as Microsoft and Hewlett-Packard, to smaller Internet companies, such as Bizfon and America's Choice Healthplans. !hey is a trademark of !hey inc. !heycenter is a service mark of !hey inc. icontact and NetReps are trademarks of icontact.com. All other products and services are the trademarks of their respective owners. |
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